Customer Service Executive
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Customer Service Executive
Birmingham City Centre
£25,000 - £30,000 Per Annum
Hours: 12pm–8pm or 2pm–10pm (Mon–Fri)
Key Duties:
- Central customer support role handling inbound calls, queries, deliveries, returns, and order issues
- Own customer cases end to end, working with warehouse and sales teams to resolve problems quickly
- Pre and post‑sales activity
- Make outbound calls to re‑engage lapsed customers, support key accounts, and promote products
- Maintain accurate CRM and sales records, assist with reporting, and support daily admin
- Vet and qualify new customer accounts; identify leads for Business Development
- Maintain high call‑answer rates and ensure all enquiries are responded to
Ideal Candidate:
- Strong communicator with excellent organisation and attention to detail
- Confident in a fast‑paced B2B environment
- Proactive, commercially aware, and comfortable with outbound calling
- Calm under pressure and committed to delivering excellent customer service
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